Shipping & Returns

Do you ship within the United States?

Yes. We offer fully insured overnight shipping within the United States. Orders are released once payment verification and any required authentication procedures are complete.

A signature is generally required upon delivery. Additional verification or security measures may apply to high-value shipments.

Do you offer international shipping?

We accommodate select international shipments with prior approval from our team. Availability depends on customs requirements, destination restrictions, and insurance coverage.

Please contact us for shipping options and a personalized quote. International customers are responsible for applicable import duties, taxes, and customs charges unless otherwise agreed in writing.

When will my watch arrive?

In-stock watches typically arrive within one to two business days after payment verification and order processing are complete.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or other circumstances. Sourced watches, special orders, and pre-orders may require additional time. Your advisor will confirm the estimated timeline.

Is my shipment insured?

Yes. All shipments arranged by Investment Watches are fully insured.

For credit or debit card purchases, we ship to the verified billing address unless otherwise approved. Address changes, shipment redirects, or third-party collection arrangements require our approval in advance.

If your package is missing, damaged, or appears to have been tampered with, contact us promptly. Retain all packaging and take photographs where possible so we can investigate and assist with any insurance claim.

What is your return policy?

Eligible purchases include a three-calendar-day return period beginning on the date you receive your watch.

To request a return, email contact@investmentwatches.com within that period and include your order details. We will provide return instructions and an insured shipping label.

A timely return request preserves your eligibility while you await our instructions. Please ship the watch within the timeframe specified in your return authorization.

The watch must be returned in the same condition as sold, with all included boxes, papers, accessories, links, straps, tags, certificates, and protective materials.

You may carefully examine the watch during the inspection period, but you must not wear it, size the bracelet, remove protective materials, alter it, or have it opened or serviced without our written approval.

Returns showing use, damage, alteration, or missing items may be declined or subject to a reasonable deduction reflecting the resulting loss in value.

Are there any return fees?

For eligible standard returns, you are responsible for return shipping costs. International customers remain responsible for applicable duties or value-added taxes.

We do not deduct restocking fees, payment-processing fees, or outbound shipping costs.

All returns are inspected and authenticated before approval. Approved refunds are issued to the original payment method. The time required for funds to appear depends on your financial institution.

Can I return a special order or sourced watch?

Custom orders, special orders, sourced watches, and pre-orders are final sale once confirmed, unless otherwise agreed in writing. Any final-sale status will be disclosed before payment is accepted.

These purchases cannot be canceled or returned for a change of mind. If we cannot fulfill the agreed order, we will refund payments received for the unfulfilled item unless you agree to an alternative.

Final-sale status does not remove applicable authenticity coverage, mechanical warranty coverage, or remedies for a materially misdescribed item.

What if there is a problem with my watch?

If your watch arrives materially different from its written description or with an undisclosed defect, contact us promptly at contact@investmentwatches.com.

If we confirm an error on our part, we will arrange an appropriate resolution without charging you return shipping costs.

The three-day standard return period does not limit our Five-Year Authenticity Guarantee or applicable mechanical warranty coverage. Watches manufactured before 2000 are sold without an Investment Watches mechanical warranty but remain covered by our authenticity guarantee.

Please see our Authenticity & Warranty page for details.

Do you offer personal delivery?

Personal delivery may be available by prior arrangement. Availability and any additional charges will be confirmed by your advisor before purchase.

Need assistance?

Contact our team at contact@investmentwatches.com or +1 (512) 333-1010.

For complete purchase, shipping, return, and warranty terms, please review our Terms & Conditions.